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Lebi

AI administrative assistant for your practice

Less waiting for patients. More time for care.

Lebi answers your patient calls, handles the recurring ones according to your workflows, and gets each request done - from confirmed appointment to a structured request with the right colleague.

Your team stays in control and has more time for patients.

Talk to Lebi
  • GDPR compliant
  • Patient data in the EEA
  • Works with your existing phone system
Lebi handling patient calls for a practice

The bottleneck

The phone gets busiest when your team is busiest

Calls peak as soon as the practice opens. Staff get interrupted while helping patients. People call again because they could not get through the first time. And hiring extra assistants is harder than ever.

Lebi changes that.

Reception desk during the morning call peak
  • 08:01Call in progress
  • 08:04Line busy
  • 08:12Line busy
  • 08:25Line busy

No more busy lines

More calls answered, fewer interruptions for your team

Lebi can handle many patient calls at the same time, so patients can reach your practice even during peak calling times.

Simultaneous Incoming Calls5 Active Lines
  • 09:02Anna M.In conversation
  • 09:02Thomas K.In conversation
  • 09:02Sarah B.In conversation
  • 09:08Michael R.In conversation
  • 09:12Ella D.In conversation

Why your practice needs Lebi

Efficient work starts with fewer interruptions

Your team stays with patients, not the phone. Lebi gives you back the time that used to disappear into callbacks and repeated questions.

Patient calls
Lebi responds to the request

“I'd like an appointment.”

Lebi books a suitable slot where possible.

“I need a repeat prescription.”

Lebi collects a structured request for the right colleague.

“Can you call me back?”

Lebi creates a structured callback request.

Complex or unclear request

Lebi hands over to your team.

Everything is visible in your dashboard.

Lebi - Inbox
  • AppointmentNew appointment - Tue 09:20Copy to recordBooked
  • PrescriptionRepeat prescription - structured requestFor review
  • CallbackCallback requested - afternoonAssigned
  • HandoffHanded to team - unclear requestTeam

What Lebi can handle

Not all calls need your team

Lebi identifies what the patient needs and follows the workflow your practice has configured.

A patient checking her phone outdoors

Appointment requests

Collect the required information and follow your practice's appointment workflow to help patients automatically schedule where possible.

Prescription requests

Ask your predefined questions and send the request to the right team member in a structured format.

Lebi does not approve medication or give medication advice.

A patient on the phone at his kitchen table

Callback requests

Collect the relevant details and create a timely and structured callback request for your team.

Recurring questions

Provide predefined information such as opening hours, preparation instructions and other common practice information.

After the call

Every request arrives in your dashboard as a structured summary. From there your team can copy the outcome into the patient record & generate a draft of the administrative follow-up. Lebi prepares; your team reviews and decides.

Your practice decides what Lebi handles, when a human takes over, and what happens after the call.

Repetitive communication follows a defined workflow and Lebi helps get it done.

How it works

Lebi adapts to your practice, not the other way around

We start with the way your practice already works, then configure Lebi around your workflows, questions, rules and handovers.

  1. Step 01

    Map your workflows

    Write down how your front desk handles each request today. Lebi turns those routines into a clear map.

  2. Step 02

    Configure your rules

    Start from healthcare-specific templates and adapt questions, wording, hours, routing, recipients and handovers.

  3. Step 03

    Let Lebi handle the routine

    Lebi follows the configured workflow. Anything unclear, complex or outside the agreed route follows the handover your practice defines.

Your practice defines the process.Lebi follows it consistently.

Hear how Lebi speaks with patients

Call Lebi and have the conversation a patient would have. It takes about a minute.

Lebi identifies itself as an AI assistant at the beginning of every patient conversation.

Patients hear the voice.Your team runs the platform.

The call above is only the patient-facing part. Behind it are your workflows, your routing rules, structured requests landing where your team works, and a dashboard they control.

The call is what patients experience. The platform is what your team works in.

It only takes 20 minutes

  • Workflows
  • Routing
  • Templates
  • Structured requests
  • Dashboard

With Lebi on your side

Patients can always reach your practice. Your team has more time for the work that needs people.

  • Fewer interruptions

    Routine calls no longer have to interrupt reception and practice staff every time.

  • Patients can get through any time

    Patients can reach the practice during busy periods - even when several people call at once - and outside opening hours, following the route your practice defines.

  • Less administration

    Recurring requests arrive structured instead of being scattered across calls, notes and callbacks.

  • More time for patients

    Your team can focus on people at reception and patients in the practice, complex conversations and work that genuinely needs human attention.

Control & Safety

You are alwaysin control

Your practice determines what Lebi asks, what information it collects, what happens next and when a member of your team should take over.

What you control

  • Questions and information

    Define what Lebi asks for each workflow.

  • Routing and recipients

    Decide where different requests should be routed.

  • Opening hours and exceptions

    Configure different routes based on time, situation or request.

  • Human handover

    Decide when Lebi should stop and your team should take over.

Tasks

  • Appointment requestPreferred time & reason collected
  • Prescription requestMedication & dosage details collected
  • Callback createdContact details & topic noted
  • Question answeredOpening hours & preparation info provided

Built with practices

Different practices, similar pressure

Every practice works differently. Lebi can be configured around the workflows and recurring patient communication that matters in yours.

  • A receptionist at a general practice front desk

    General practices

    Appointments, prescription requests, predefined question lists - for example collecting the standard information for a urine test drop-off, callbacks and recurring administrative questions.

  • A dental hygienist with a patient

    Dental practices

    Appointments, rescheduling, recalls, new-patient requests and standard practice questions.

  • A physiotherapist greeting a patient

    Physiotherapy practices

    New-patient enquiries, predefined intake information and appointment requests while therapists stay focused on treatment.

  • A patient on the phone at home

    Other outpatient care

    Psychotherapy-, veterinary practices and other outpatient care where recurring patient communication can follow clearly defined workflows and handover rules.

Shaped around real practice workflows

Lebi is being built and used together with healthcare practices in Germany and the Netherlands. We configure the product around real workflows, exceptions and the way patient communication actually happens day to day.

Who are we

Built by a German-Dutch team

Our team has spent significant time in and with practices to understand the real needs. This has helped shape the product. We have also set up a practice advisory board consisting of GPs and dentists across Germany and the Netherlands who help shape the product.

See what Lebi could take off your reception desk

Show us how your practice handles recurring patient calls today.

We'll show you where Lebi can reduce phone pressure, help more patients get through and fit into your existing workflows. No commitment. We'll show Lebi using workflows from a practice like yours.

A practice team at work

Contact

We're here for you. Questions before or after the demo?

Reach out and a real person will get back to you.

Email: sales@lebi.ai

Book a free demo session

FAQ

Good to know

What Lebi does, what your practice controls and where the boundaries are.

Will my patients talk to an AI?

Yes - and they will always know it. Lebi clearly states at the start of every conversation that it is an AI assistant. Anything complex or unclear is handed to your team.

Does Lebi assess symptoms or urgency?

No. Lebi does not assess symptoms, does not determine urgency and uses no clinical logic. Anything complex or unclear is handed to your team.

What happens if someone describes something serious?

Lebi does not assess the medical situation. It follows only the paths your practice defines - such as a direct handoff to your team or a fixed message pointing to emergency services or 116117.

What happens if Lebi doesn't understand something?

Lebi does not guess. The conversation is handed to your practice team by your rules or captured as a callback request.

Does Lebi replace our staff?

No. Lebi handles recurring administrative calls so your team has more time for patients on site and complex requests. Your team always stays in control.

Do we have to change our phone system?

No. Lebi works with your existing phone system. We map your current call path and choose the right setup together.

Does Lebi integrate with our existing systems?

Lebi works from day one without integrations: it answers calls, structures each request and routes it to the right person. Integrations with practice systems add further benefits and are built together with the practices we work with, prioritised by operational need. We only call a system integrated when the integration actually works.

Can Lebi book appointments?

Yes, where possible. Lebi follows your practice's appointment rules and books suitable slots automatically; where automatic booking is not possible it creates a structured appointment request for your team. You decide which appointment types Lebi may book.

Where is patient data stored and processed?

Audio is never stored. Patient data is processed in the EEA for the entire conversation path. Your practice remains the controller, and we provide a data processing agreement and the product-side documentation your practice needs to document processing.

Can we review or listen to conversations afterwards?

Conversations are not recorded, but they are transcribed. Your practice can view full transcripts and structured summaries of requests and keeps control of the configuration.

Can we customise what Lebi says and does?

Yes, fully. You start from specialty templates and adapt wording, questions, routing, recipients and handoffs. Opening hours, breaks, public holidays, leave and cover each get their own rule and route.

How long until Lebi can go live in our practice?

Technically Lebi can handle first conversations within minutes. A good start matters more: we begin with a focused working session on your current workflows and handoffs, and your team's time investment is typically a few hours. End to end, going live usually takes a few days depending on your setup.

Which languages does Lebi speak?

Lebi currently speaks German, Dutch and English. Further languages are being added. We confirm in the demo which languages are available for your practice.

My patients are not ready to talk to AI.

In practice, even sceptical people prefer speaking with AI to waiting a long time or not being served at all. You can roll out gradually - outside opening hours first, for example - and where possible patients keep the choice of whether to speak with Lebi.

What does Lebi cost?

We discuss pricing in a demo, based on the workflows and setup your practice needs. We do not currently publish packages or amounts.

Still have questions?

Contact us

Supported by

  • Land Berlin
  • Co-funded by the European Union
  • Vision Health Pioneers